The staff at Casablanca understand that unanticipated events happens and you may need to cancel or reschedule your appointment. In our desire to be effective and fair to all of our clients and staff time we have adopted the following policy.
24 hour advance notice is required when cancelling an appointment.
If you're unable to give us a 24 hour notice you will be charged for your appointment.
A few good notes to make your visit more enjoyable...
IMPORTANT:You are responsible for advising your technician if you are using Retin A, glycolic acids, taking medications, have been sun burnt in the last 7 days or using other treatments conflicting with waxing or acid peels. When receiving body wraps, scrubs, mud masques and bikini waxing, you may prefer to bring an extra bikini or set of underwear and arrive freshly showered.
Payments: We accept Visa, Mastercard, Discover, American Express and Casablanca Beauty Centre Gift Certificates, checks and cash.
Prepaid Reservation: All Spa Packages or custom packages/services of 3 or more, must be prepaid at the time of booking. For Bridal Party Services, a 50% non-refundable deposit is required at time of booking. The remaining balances are required 30 days prior to the wedding date. New Client Hair Services, such as Color Correction, Brazilian Blowout, Peppermint Sea Twist Bodywrap, may require a 50% deposit at the time of booking as this enables your commissioned service provider to ensure your reservation and preparation. Your reservation will be issued in the form of a Casablanca Gift Certificate or an account payment. If reservation is a gift certificate, it may be held at the reception desk for payment processing, picked up or can be mailed. If this is a gift, you may request at the time of booking for us to mail the certificate to you or the recipient. You may also physically pick it up the gift certificate. Please refer to the cancellation and rescheduling policies for additional policies. We do not issue refunds. All prepayments may be used at any given time, with no expiration, without limitations: this means it can be used for any services or retail products, at regular price. It can also be transferred to another individual or reissued as a gift certificate. This special request must be done in person or via telephone. Please contact our Lead Salon & Spa Coordinator, Jessica, for these special requests.
Cancellation and Rescheduling: While we realize that emergencies may occur, there will be a charge of up to a 100% for less than 24 hours notice or any no-shows. This enables your service provider to receive his/her commission for loss of time. This also applies to gift certificate and clients with an account balance. The full value of your gift certificate will be redeemed for less than 24 hours notice, as well as, for no-shows. Gift certificates are transferable but not refundable. An expiration extension may be requested for medical, maternal or military deployment circumstances with authentication. Our highest volume days are Valentine's and Mother Day's and all Fridays & Saturday, therefore reservations are prepaid and non refundable under any circumstances, during these periods.
Late Arrivals: Your time is important, as is ours, so please arrive at least 10 minutes prior to your scheduled time. We cannot guarantee all requested services for arriving late or at the exact scheduled time. Guests arriving late, may be subject to receiving a portion of their scheduled service. For example: a Haircut & Blow Dry, may be reduced to a Hair Cut only. (If receiving a massage, facial or body treatment, arrive early to settle-in for disrobing, hydration or to use the lavatory.)
Thank you in advance, for understanding.